Privacy Policy

At The SYA Firm, PLLC (“Firm,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy (“Policy”) explains how we collect, use, protect, and share the information you provide when using our website, www.syafirm.com (the “Website”), and any related legal or educational services, resources, and communications (collectively, the “Services”).

By accessing or using the Website or Services, you agree to this Policy. If you do not agree, please discontinue use of our Website.

1. Collection of Information

We prioritize the security of your information and follow a minimal-data, no-logs practice. We only collect the information necessary to provide you with our Life & Legacy Planning® Services and to maintain the Website.

Information automatically collected is used only for identifying potential misuse and evaluating Website performance. Statistics derived from this information are anonymous and cannot identify individual users.

The personal information we may collect includes:

• Name
• Email address
• Phone number
• A brief explanation of why you are seeking legal services
  

We collect this information through online forms, scheduled consultations, phone calls, emails, and other communications with you. We do not collect sensitive personal data (such as financial account numbers or government IDs) unless required to provide legal services and voluntarily supplied by you.

2. Privacy of Children

We do not knowingly collect personal information from individuals under 18 years old. If you are under 18, please do not submit any personal information through the Website.

If you believe a minor has submitted personal information, please contact us immediately so we may delete it.

Parents and guardians are encouraged to supervise their children’s online activity and guide them to never submit information without permission.

3. SMS Consent and Communication

We may collect your phone number if you consent to receive SMS/text messages. These messages may include:

Appointment reminders

• Discovery call confirmations
• Case updates and follow-up messages
• Billing-related messages
• Important legal or administrative notices
  

Message Frequency: Up to 5 messages per week depending on your engagement with our Services.

Standard message and data rates may apply.

Opt-In Methods Include:

Verbal consent during a call or consultation

• Submitting a Website form
• Signing a written or digital agreement
  

Opt-Out Methods:

Reply “STOP” to any SMS message

• Contact us directly at (724) 4-LEGACY or via email
• Submit a request through our Website
  

Help & Support:

Reply “HELP” to any message

• Contact us at info@syafirm.com
  

SMS Sharing Policy: We do not share, sell, or distribute phone numbers obtained for SMS communications to third parties or affiliates for marketing purposes.

4. Use and Processing of Collected Information

We may act as either a data controller or data processor depending on how your information is collected and used.

We act as a data controller when we request personal information from you to provide access to the Website or legal Services. We act as a data processor when you provide personal information specifically for legal services where you maintain control over its purpose.

We may use your information to:

• Provide legal consultations and Life & Legacy Planning® services
• Respond to your inquiries
• Process appointment requests
• Send relevant legal updates or billing communications
• Improve and operate the Website
• Fulfill legal or regulatory obligations
  

Your information may be processed when:

• You have given consent
• Necessary to perform a contract with you
• Required by law
• Necessary for legitimate interests pursued by the Firm
• Necessary to protect your vital interests
  

We are happy to clarify which legal basis applies to your specific situation.

5. Disclosure of Information

We do not share your personal information except under the following circumstances:

• When required by law or legal process
• When necessary to protect our legal rights or investigate fraud
• With trusted service providers who help us operate the Website and Services, under strict confidentiality agreements
  

SMS opt-in data is never shared with third parties for marketing.

6. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Once the retention period expires, your information is securely deleted. After deletion, rights such as access or rectification cannot be exercised.

7. Do-Not-Track Signals

Our Website does not track users across third-party websites. Third-party platforms may independently track your activity according to their own policies.

8. Links to Other Websites

Our Website may link to external third-party websites. We are not responsible for their content, privacy practices, or policies. We encourage you to review their independent privacy statements.

9. Information Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of online data transmission is fully secure, and we cannot guarantee absolute security.

10. Data Breach Notification

If a data breach occurs that may affect your personal information, we will notify you as required under applicable law. Notifications may be delivered via email or posted on our Website.

11. Your Privacy Rights

You have the right to:

• Access the personal information we hold
• Request corrections to inaccurate data
• Request deletion of your information (subject to legal requirements)
• Opt out of SMS messages at any time
  

To exercise your rights, please contact us using the information provided below.

12. Changes to This Privacy Policy

We may update this Policy at any time. The latest effective date will appear at the top of this page. Continued use of our Website and Services indicates your acceptance of any updated Policy.

13. Acceptance of This Policy

By using our Website and Services and submitting your information, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

If you do not agree, you must discontinue use of the Website and Services.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

The SYA Firm, PLLC
Phone: (724) 4-LEGACY
Email: info@syafirm.com
Website: https://syafirm.com/

Serving Clients Throughout Texas.

This Privacy Policy is available on all Website pages via the footer for your convenience.